Regardless of the project, the goal is always the same: helping your team design experiences that build meaningful relationships with your customers.

Experience Strategy Offerings:
1. Experience Assessment
We evaluate the holistic quality of your current product and service experience against the evolving human needs and expectations in your market.

2. Experience Vision
We define a vision for the evolution of your brand's products and services, identifying memorable moments that will differentiate your offering in the market. Creating clear shared customer experience goals.

3. Experience Implementation
We help you create coherence across organizational units to support the Experience Vision. Aligning the back stage processes to effectively serve the desired customer experience.

Specific consulting offers:
    Research: Sprints into understanding and assessing the existing conditions of a customer experience, or problem space that you want to innovate in.
    Facilitation: Team offsites and workshops, critical for developing shared goals, and powerful cross-team collaboration to deliver meaningful customer experiences.
    Customer Journey Mapping: Co-creating with stakeholders a complete map of the interactions that customers have with your organization. Identifying challenges and opportunities to create memorable moments.
    Training: Targeted courses to address critical team skill gaps (e.g. customer research, design thinking tools and methods, customer experience innovation process, etc.)