Helping your organization quickly and collaboratively design and develop solutions to a huge challenge in 1-5 days.

Human creativity and collective intelligence are infinite resources, labs enable us to tap this resource, through bringing the right group of people into the room. My focus is always to design the important moments in the lab experience to maximize creation, creativity, laughter and breakthrough outcomes. Each hack starts with a clear large challenge, that require collaboration and learning to solve. The Hack experience is designed to enable, faster, funner and better ways to solve challenges.

My method:

I use a combination of methods such as: design thinking, lean entrepreneurship, and Google Sprint, all wrapped in professional event production, that always ends with champaign. The number of people may vary from 10 to over 100. And the length is between 2 to 5 days, depending on the purpose. Hacks are designed based upon the unique needs of the client, see below:

Use Cases - When is a Lab Appropriate?
ZERO TO LAUNCH
You are an early stage startup, that needs to hone your business strategy, and embody it in your brand, products, services, and customer experience.

STRATEGIC GROWTH
This offer is for later stage startups and established companies to develop and launch crucial new product lines or stand-alone businesses.

EMERGING TECHNOLOGIES
You would like to use a new or emerging technology to develop your business, but need prototypes to better understand the opportunity that this technology presents.

MARKET FIT
You have a concept and initial prototype, but need sharpen degree to which a product satisfies a strong market demand - the product/market fit.

Regardless of the project, the goal is always the same: helping your team design experiences that build meaningful relationships with your customers.

Experience Strategy Offerings:
1. Experience Assessment
We evaluate the holistic quality of your current product and service experience against the evolving human needs and expectations in your market.

2. Experience Vision
We define a vision for the evolution of your brand's products and services, identifying memorable moments that will differentiate your offering in the market. Creating clear shared customer experience goals.

3. Experience Implementation
We help you create coherence across organizational units to support the Experience Vision. Aligning the back stage processes to effectively serve the desired customer experience.

Specific consulting offers:
    Research: Sprints into understanding and assessing the existing conditions of a customer experience, or problem space that you want to innovate in.
    Facilitation: Team offsites and workshops, critical for developing shared goals, and powerful cross-team collaboration to deliver meaningful customer experiences.
    Customer Journey Mapping: Co-creating with stakeholders a complete map of the interactions that customers have with your organization. Identifying challenges and opportunities to create memorable moments.
    Training: Targeted courses to address critical team skill gaps (e.g. customer research, design thinking tools and methods, customer experience innovation process, etc.)

About Training:
Develop your teams innovation capacity through learning powerful tools to create meaningful experiences in the digital or physical world.

I have taught experience design over 30 times for for private companies such as IKEA, and at leading educations across Europe such as Hyper Island. He also works with the Kaospilot Experience Design Professional Courses in Denmark.

Methodology:

All teaching is done using Stanford d.school inspired or Kaospilot educational methods that are biased towards action, interdisciplinary collaboration and maximizing teams creative courage. Theories are immediately translated into hands on exercises so the participants leave with a practical understanding of everything they learn.

In House Training
A customized design course for your team. The program will be built around an experience challenge that your team currently faces. In house courses begin with a design competency assessment, to identify the critical design skill gaps that your organization faces (e.g. customer research, facilitating the design process, heuristic reviews, etc.) The training is practical and goal oriented, your team will walk away with a booklet of the best experience design tools and methods, as well as one follow-up coaching session to ensure methods are being implemented correctly.

My thoughts about teaching UX:

Click here to see some of my writing on Teaching UX